Frequently Asked Questions
Answers to the questions clients ask most about Labuan and our services.
About QX Trust
What is QX Trust Co. Ltd?
QX Trust Co. Ltd is a licensed trust company based in Labuan IBFC, Malaysia. We hold a Trust Licence issued by the Labuan Financial Services Authority (Labuan FSA) under the Labuan Financial Services and Securities Act 2010. Our team provides corporate, fiduciary, accounting, and wealth management services to individuals and businesses from around the world.
Who are the people behind QX Trust?
Our team is led by Jacy Lau and Eunice Soh, both approved Trust Officers. The directors bring over 21 years of experience in trust administration, corporate services, and financial planning.
Where are your offices?
Our principal office is located in Labuan, Malaysia: Unit No. 3A-16, Level 3A, Labuan Times Square, Jalan Merdeka, 87000 Labuan. We also have a marketing office in Kuala Lumpur at Level 36, Menara Maxis, Kuala Lumpur City Centre.
Is QX Trust regulated?
Yes. QX Trust Co. Ltd holds a Trust Licence issued by the Labuan Financial Services Authority (Labuan FSA). This licence requires us to comply with all applicable regulations under the Labuan Financial Services and Securities Act 2010, including AML/CFT obligations and ongoing regulatory reporting. QX Trust acts as licensed trustee and has administered structures for over 3,000 clients.
About Labuan IBFC
What is Labuan IBFC?
Labuan IBFC (International Business and Financial Centre) is Malaysia's midshore financial jurisdiction, established in 1990. It offers a transparent regulatory environment, a low corporate tax rate of 3% on net audited profits, access to Malaysia's network of Double Taxation Agreements (subject to the conditions of each individual treaty), and a range of entity structures designed for international business and wealth management.
Who typically uses Labuan structures?
Labuan structures are used by international businesses, high-net-worth individuals, family offices, holding companies, and professionals seeking a compliant and cost-effective jurisdiction for their corporate and wealth planning needs. Clients come from across Asia, the Middle East, Europe, and beyond. See our corporate services.
Getting Started
How do I get started?
The first step is to contact us with a brief description of your needs. We will schedule an initial consultation to understand your objectives and recommend the most suitable structure or service. You can reach us by email at consultant@qx-trust.com or via the contact form on this website.
Do I need to visit Labuan in person?
In most cases, no. Many of our services can be completed remotely with certified copies of documents and electronic communication. Where physical presence or notarisation is required, we will advise you in advance and assist with the process.
What documents will I need to provide?
As a licensed trust company, we are required to conduct Know Your Customer (KYC) and due diligence on all clients. Standard documentation includes a certified copy of your passport, proof of residential address, and source of funds information. Additional documents may be required depending on the service and structure involved. QX Trust's compliance officers have held AML/CFT designations since 2012.
How long does it take to set up a structure?
Timelines vary by service and depend on the completeness of documentation and regulatory processing times. More complex structures such as trusts or foundations may take longer. QX Trust has been processing Labuan company formations since 2012 and will provide a clear timeline at the start of each engagement. See how company formation works.
How does QX Trust handle confidentiality?
Discretion is a core principle of how we operate. All client information is treated with strict confidentiality in accordance with applicable law and our professional obligations. We do not disclose client details to third parties except where required by law or regulatory obligation.
Still have a question? Get in touch.